Refund Policy

Last Updated: July 15, 2026

This Refund Policy explains how Radian Advisory Partners (“we,” “us,” or “our”) handles payments, cancellations, and refunds in connection with our consulting and advisory services. This policy applies to all engagements initiated through radianadvisorypartners.com or otherwise agreed with:

Radian Advisory Partners
1107 White Way, Laurel, MD 20707, USA
Phone: (301) 364-2369
Email: info@radianadvisorypartners.com

Because our Services are professional consulting services rather than physical or downloadable products, refunds are handled differently than a typical retail purchase. Please read this policy carefully before engaging our Services. The specific payment and refund terms of your engagement will also be set out in your signed Agreement or Statement of Work (“SOW”), which will govern in the event of any conflict with this general policy.

1. Fixed-Fee Project Engagements

For engagements billed as a fixed project fee (such as IT Strategy or Vendor Selection engagements):

  • A deposit (typically 50% of the total project fee) is due upon signing the Agreement and is used to secure your project slot and begin work, including research, planning, and resource allocation.
  • Deposits are non-refundable once work has commenced, as they cover time and resources already committed to your engagement.
  • If Client cancels before any work has begun, the deposit may be refunded at Radian Advisory Partners’ discretion, less any administrative or planning costs already incurred.
  • The remaining balance is due upon delivery of the final deliverables and is non-refundable once deliverables have been provided, except as described in Section 4 below.

2. Monthly Retainer Engagements

For engagements billed as a monthly retainer (such as Digital Transformation engagements):

  • Retainer fees are billed monthly in advance and cover the services performed during that billing period.
  • Because retainer fees compensate for capacity and availability reserved for the Client, fees for the current billing month are non-refundable once the month has begun.
  • Clients may cancel a retainer engagement with the notice period specified in their Agreement (typically 30 days). No further retainer fees will be billed after the effective cancellation date.

3. Hourly Engagements

For engagements billed hourly (such as Implementation Oversight):

  • Clients are invoiced only for hours actually worked, as documented in itemized invoices.
  • Because payment corresponds directly to work performed, fees for hours already worked are non-refundable.
  • Any prepaid hours not yet used at the time of engagement cancellation will be refunded on a pro-rata basis, less any administrative fees.

4. Circumstances Where a Refund May Be Considered

We want our clients to be satisfied with the value and professionalism of our work. A refund or fee adjustment may be considered, at our sole discretion, in circumstances such as:

  • Radian Advisory Partners fails to deliver the agreed-upon deliverables as defined in the SOW and is unable to remedy the deficiency within a reasonable cure period after written notice from the Client.
  • Services were not performed due to an error or omission on the part of Radian Advisory Partners.
  • Both parties mutually agree in writing to a partial refund as part of an early termination of the engagement.

Refunds are not available where:

  • The Client is dissatisfied with strategic recommendations, findings, or business outcomes that reflect the Consultant’s professional judgment, provided the Services were performed in accordance with the SOW.
  • The Client fails to provide timely access, information, or cooperation necessary for Radian Advisory Partners to perform the Services.
  • The Client simply changes their mind after work has commenced.

5. How to Request a Refund

To request a refund or raise a concern about your engagement, please contact us within 15 days of the invoice or event giving rise to the request:

Email: info@radianadvisorypartners.com
Phone: (301) 364-2369
Mail: Radian Advisory Partners, 1107 White Way, Laurel, MD 20707, USA

Please include your name, company, engagement details, and a description of the issue. We will review your request and respond within 10 business days.

6. Approved Refunds

Approved refunds will be issued using the original method of payment where possible and processed within 10–15 business days of approval. Any applicable transaction or processing fees incurred by Radian Advisory Partners may be deducted from the refunded amount.

7. Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date above reflects the most recent revision. Please review this page periodically, or refer to the payment terms in your signed Agreement, which take precedence for active engagements.

8. Contact Us

If you have questions about this Refund Policy, please contact us at:

Radian Advisory Partners
1107 White Way, Laurel, MD 20707, USA
Phone: (301) 364-2369
Email: info@radianadvisorypartners.com

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